Refund policy

Return & Refund Policy

Due to the nature of our products and for health, hygiene, and safety reasons, all sales are final and we do not accept returns or exchanges. Once products have left our care, we cannot guarantee that they have remained unopened, unused, or unaltered, and therefore returned products cannot be restocked or resold.

Damaged, defective, or incorrect orders

We want you to receive your order in perfect condition. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

Please include your order number, a description of the issue, and clear photos of the product and packaging. Depending on the circumstances, we may offer a replacement or refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund has been processed for it to appear on your account, depending on your financial institution.

Cancellations

Orders may be cancelled within 1 hour of purchase. After this one-hour cancellation window, orders are considered final and cannot be cancelled.

If you have any questions or experience an issue with your order, please contact us at liliesandlacecandlesco@gmail.com.