Shipping policy

Shipping Policy

Lilies & Lace Candle Co. currently ships within Canada.

Order Processing

Orders are typically processed and shipped within 1–3 business days. Our products are prepared and ready to ship, allowing us to get orders on their way as quickly as possible.

In the unlikely event that additional processing time is required, we will communicate directly with you regarding your order.

Shipping Rates

We offer flat-rate shipping within Canada and work to keep shipping costs as affordable as possible for our customers.

Orders over $100 CAD are eligible for free shipping with code FREESHIPPING at checkout.

Delivery Times

We typically ship orders using UPS. Most orders arrive approximately 3-5 business days after shipment, depending on the destination.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

Tracking is included with all shipped orders. Once your order has been shipped, you will receive tracking information so you can follow your package throughout delivery.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost in transit, please contact us at liliesandlacecandlesco@gmail.com with your order number and details of the issue.

For damaged shipments, please include clear photos of the product and packaging. We will work with you and, when applicable, the shipping carrier to determine an appropriate resolution.

Questions

If you have any questions about shipping or your order, please contact us at liliesandlacecandlesco@gmail.com.